I often find interesting white papers that are produced by various technology companies and research organisations, which I list here. Some you’ll need to sign up to access, but all are free.
Jan 2019 - A successful digital transformation is an enterprise-wide effort that requires a leader with a broad view of the organization, according to new research from Altimeter, a US-based strategy consultancy.
Jan 2019 - The latest findings from the KPMG Annual Retail Survey help retailers understand what’s motivating consumers to shop, providing insights on every aspect of the customer journey from purchase to collection, delivery and returns.
2019 - PwC’s 10th annual Global Consumer Insights Survey gathers the sentiments of more than 21,000 online consumers in 27 territories and shows that in addition to the traditional return on investment (ROI) metrics used to determine a company’s success, we need to introduce another metric, one with a laser focus on customer experience: return on experience.