Mr and Mrs Smith
This is a reluctant fail, because I am a Mr & Mrs Smith member and I use their site often. But it always leaves me wanting more, and since the stakes are high in the online travel concierge industry, so they have to step up. My chief complaint is that they don’t have a fully functional members area where I can access all of my bookings, a la Expedia or…
DSW
I absolutely love this brand, and not just because I love a good deal. Every communication I have with them as a customer is engaging, personal, quick and easy, and shopping with them almost approaches fun. truly fun. Their site is quick, the filtering by size and colour is very intuitive, and their shopping basket is incredibly easy to navigate through. Moreover, their instant order confirmation and subsequent dispatch information…